The Hands and Feet
Revamping Ticketing and Service Processes with HubSpot
Client Overview
In July of 2021 The Hands and Feet in Palm Beach County, Florida launched to serve the immediate needs of foster and kinship families taking in a new child. We now serve South Florida including Palm Beach County, Broward County, and the Treasure Coast.
Challenge
The Hands and Feet had a complex process for managing service requests and needed an efficient ticketing system to better manage their support needs.
Their existing service process was disjointed, lacking the integration needed for seamless support management.
Specific Issues
- A complex process, needed from SMS (sales msg)
- Also a very long typeform.
Solution
On The Fuze worked closely with The Hands and Feet to rebuild their service process from the ground up using HubSpot Service Hub.
Implementation Steps
- Implemented a ticketing system to streamline support requests.
- Integrated SMS capabilities to allow for quicker responses to support needs.
- Provided training to ensure the client could manage their service requests effectively.
Tools Used
- Ticketing System: For managing incoming service requests.
- Integration Capabilities: To allow SMS responses directly through HubSpot.
Conclusion
The Hands and Feet now operate with a much more efficient ticketing and service request process, enabling them to better manage their support operations and respond to service needs more quickly.
Wonderful and Incredible!
"Pablo was super helpful and extremely thorough! He was able to incorporate so much of our process which is super complicated. He was super helpful and wonderful to work with!"
Bailey Hughes
Executive Director
